1. Scope of Service
All ski instruction, off-piste guiding, coaching, touring, and related alpine activities are delivered by Terry Walker under the trade name White Soul Ski Co. Sessions meet at the designated Solaise Télécabine base configuration in Val d'Isère or agreed coordinates in Tignes.
2. Booking Window & Payment Schedule
Prices are mapped precisely into Euros (€). Morning sessions are valued at **€400**, afternoon slots at **€350**, and standard full days at **€700** escalating dynamically to Peak pricing variables (**€750**) during Christmas holiday grids, February midterms, and designated Easter blocks.
- Advance Bookings: To safeguard date allocations made outside a 2-month window, full settlement of fees is required strictly 2 calendar months before your first session date.
- Short-Notice Bookings: For reservations secured within 2 calendar months of execution, payment links must be completed within 2 hours to maintain calendar locking.
3. Strict Cancellation Policy & Refunds
Operating as an independent guide means slot availability is finite. Our cancellation milestones adhere to standard regulations for professional ski operators in France:
- Cancellations outside 4 weeks: Eligible for a full refund (minus unrecoverable transaction processing fees).
- Cancellations inside 4 weeks: All cancellations requested within 4 weeks of the session start date are strictly non-refundable.
- Injury and Medical Issues: No refunds or credits are granted if a client is unable to ski due to illness or injury. We strongly emphasize the importance of acquiring comprehensive winter sports travel insurance that covers full lesson fees in the event of injury.
4. Weather Conditions & Lift/Resort Closures
Mountain weather is highly variable. White Soul Ski Co. does not offer refunds, reductions, or automatic rescheduling under occurrences of adverse snow conditions, partial lift wind holds, or resort system updates. If the resort infrastructure functions, operations proceed.
5. Acceptance of Inherent Risk & Alpine Safety Warning
Skiing, off-piste guiding, and high-alpine ski touring carry inherent risks of severe personal injury, permanent disability, or death. By checking our agreement box and paying your invoice, you explicitly accept these severe environmental hazards.
Terry Walker holds top-tier certifications and will apply all standard alpine safety parameters, tracking charts, and local weather indicators to actively manage terrain risks. However, the mountain environment is inherently unpredictable. Clients must obey all situational safety instructions immediately. For all off-piste and backcountry routing, utilizing a functional avalanche transceiver, shovel, and probe profile is completely mandatory.